Burst Pipe on Bascote Road – water tankers in the village

As everyone waking up will have realised there is a problem with the water in Long Itchington today.

We have just heard that water tankers will be pumping water into the system so that we have some water whilst they make the repair, which will take many hours to complete. This influx of drinking water via tanker may take up to 2 hours so please be patient but water will be restored soon. NB : This is drinking water.

If you go to www.stwater.co.uk and click on Latest News you can find regular updates. This was the latest bulletin:

25th January 2015

Today we’ve discovered a burst water pipe on Bascote Road in Southam which may be causing water supplies to be off or at low pressure for some of our customers.

Our teams are in the area now and will work around the clock to get this pipe fixed and everything back to normal as quickly as possible. 

We know how difficult it is to have no water, especially during busy times of the day  and we’re very sorry for disruption caused. 

We’re moving water around the pipes to get it flowing back through our customers taps – when your water supply is restored it may be discoloured or aerated.  Although unappealing, we have no reason to believe there is any risk to your health, however we understand that whilst the supply is discoloured you may choose not to drink the water.

To help us as well as yourself in resolving this problem we would advise that you run the first mains fed cold water tap in your house, normally at the kitchen sink, at a gentle rate for up to 20 minutes.  If the supply is not clear then turn off the tap for 20 minutes and then repeat the process, you may need to do this several times before the supply is clear

During these emergency repairs it isn’t always possible to speak to our customers individually about what’s happening, so we’ll keep this page up to date as we get information from our team.

If there’s anything we can do to help – we’d really like to hear from you. We’re available 24/7 on 0800 783 4444 or Tweet us @stwater

Message updated at 08:15